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And the Innkeeper award goes to ... MacDill

by Airman 1st Class Andrea Thacker
Thunderbolt editor

MacDill Inn has proven to be the busiest lodging facility in the command, claiming the small category in the Air Mobility Command Inn Keeper of the Year award. With 301 rooms in 10 different facilities and a staff of only 70, they have proven there is always room at this inn. After the attacks of Sept. 11, operations tempo skyrocketed, bringing more then 156,000 guests to MacDill this past year.

"MacDill Inn rose to all challenges for supporting a nation at war and accomplished the impossible of lodging over 156,000 guests this year, doubling the amount lodged in 2001," said Col. Barb Jacobi, 6th Mission Support Group commander. "Despite many challenges, our lodging operation never missed a beat and continued to provide quality customer service to all guests."

Refusing to let contingency operations and increased security constraints become a barrier to the quality of service provided, they continued to aggressively pursue facility, service and management initiatives to enhance operations.

When thousands deployed to MacDill in support of Operation Enduring Freedom, the keepers were there to secure long-term contract quarters with four corporate agencies to accommodate U.S. Central Command, U.S. Special Operations Command, Joint Communication Support Element and the 6th Air Mobility Wing.

MacDill Inn converted a 68-room dorm into a visiting airman quarters in seven days, which is now supplying harbor for the Army guardsmen who are supplementing security forces.

Taking small category in the Innkeeper award is not the first sign of greatness shown by MacDill's Innkeepers. The lodging team earned special recognition for their work during the last SIOP Inspection and an outstanding rating in the recent Unit Compliance Inspection.

When MacDill's services squadron won the AMC Gen. Lemay award, the inspecting team chief stated, "Lodging's attention to detail is five star."

According to the AMC commander, Gen. John W. Handy, "They consistently provided five star quality accommodations and customer service which far exceeded customer expectations. The men and women of the MacDill Inn are the absolute front runners in hospitality."

Not only did the team and the AMC commander speak about its stellar service, but also continuous customer comment cards remind the inn personnel of their excellent work.

Recent distinguished visitor comment cards read, "MacDill has really outdone itself." "Outstanding facilities" and "Best military hotel and service we've encountered."

During the inspection, the members of MacDill's Inn staff starting using the motto, mission driven, comfort given, which proves to be true.

 

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