TMO tips help customers during peak moving season
by Tech. Sgt. Chasity Erickson
It is currently "peak moving season" for the 6th Air Mobility Wing Traffic Management Flight. What does this mean to you? The transition of more than 5,000 incoming and outgoing military, civilians and DoD employees from MacDill through September.
This more than doubles the number of movements we're accustomed to processing during off-peak season. In order to provide better customer service during this busy time of the year, the following tips are offered to assist you with a smooth transition and provide quality service to our MacDill customers.
Customer service hours of operation are Monday to Friday from 8 a.m. to 3 p.m. and the phone number is 828-2600. TMO can be reached via E-mail at firstname.lastname@example.org. TMO is currently experiencing extended waiting times with the telephone system. They are making every attempt to correct the situation and offer the following tips to better assist you, the customer.
For outbound customers moving household goods when moving to another permanent change of station:
Bring a copy of your orders to Bldg. 52, fill out a permanent change of station worksheet and provide requested shipping dates. We will schedule you for a briefing that will take place at a later date. The earlier you initiate contact with TMO, the more likely you are to receive shipping dates requested. Currently, carriers are backlogged and need about two to three weeks advance notice for bookings.
The member or a designated agent must attend briefing in order to sign and complete all necessary paperwork. Upon completion of paperwork, shipments will be forwarded to a booking clerk.
For inbound PCS customers requesting delivery of household goods:
Upon arrival to Tampa/MacDill, request the status of incoming goods by calling the TMO number above or inquire at our customer service office in person.
Provide a telephone number in order to expedite delivery once your property arrives.
If your property is in Tampa, delivery can be scheduled over the telephone or in person.
Due to the mass amount of transitioning personnel during peak season, it is highly recommend you come to our customer service office to schedule your deliveries. This will alleviate extended wait times on the phone trying to connect with a customer service representative due to agents assisting other customers. TMO apologizes for any inconvenience and is doing their best to alleviate problems.