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Col. Margaret H. Woodward
6th Air Mobility Wing Commander

Q: I have been trying to reach the phone-in refill number and I have let it ring at least 50 times.

A: Thank you for your concern with the prescription phone-in refill number. Due primarily to electrical power surges, the pharmacy can experience unexpected problems with one of the phone lines in the automated refill call-in system. As a result, some of our patients are unable to call in their refills. Once aware of a malfunction, pharmacy personnel in conjunction with personnel from the 6th Communications Squadron correct the problem. In order to ensure reliable access to our system, we do make periodic tests but often the patient is the best barometer of proper function. To reduce the number of outages we moved the physical location of the answering system in August 2003 from the PharmaCARE building to the main hospital building, where it is less likely to experience a problem. In addition, the phone-in refill system hardware is scheduled to be upgraded in the near future, which will further increase reliability. Whenever you have problems trying to call in your refills during PharmaCARE duty hours (Monday to Friday, 8:30 a.m. to 5:30 p.m.) please call the pharmacy directly at 828-2226. If you are unable to request your refills during non-duty hours due to a system problem, you can bring your refills into the PharmaCARE Center for same-day processing. Again, thank you for bringing this to our attention. If you have any further questions or concerns about this or other pharmacy issues, contact Maj. Glenn Martinez, the acting Pharmacy Flight Commander, at 827-9310.



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